Category Archives: Hudsons

Tablets coming out in full force at CES

Tablet computer makers, hoping to get attention in a market dominated by Apple Inc.’s iPad, are using  CES, North America’s largest trade show as a coming-out party.

Tablet sales could top 100 million worldwide in 2012, GfK Boutique Research director Steve Bambridge said in a Sunday CES news conference at the Las Vegas Venetian.

Amazon is competing aggressively against Apple, especially on price. Ten-inch Wi-Fi tablets, such as the iPad, can cost $400 to $500, while most 7-inch tablets start at $300. The 7-inch Amazon Kindle Fire is priced at $200. Kindle Fire is designed to deliver content provided by Amazon while the iPad uses iTunes.

Barnes and Noble’s Nook Tablet, $99 to $249, offers similar content to the Kindle Fire, from streaming movies to downloading books and access to Facebook.

While these big-name brands have succeeded, others have faltered for a number of reasons.

Rim in Motion’s debut tablet was a bit of a disappointment as the company ended up taking a $485 million third-quarter charge due to unsold Blackberry Playbook inventory.

RIM recently slashed PlayBook prices to $299 for the device, regardless of storage capacity. It comes with 16, 32 or 64 gigabytes. The temporary price cut ends Feb. 4, according to the Blackberry online store.

The HP TouchPad was pulled within weeks of its launch because of slow sales blamed in part on its $400 to $500 price. On the HP website it’s listed as “sold out,” though a 9.7-inch Wi-Fi version with 16 gigabytes sells for $269.88 on eBay.

While there have been hits and misses, more new tablets are coming. At CES, which officially starts Tuesday, Toshiba will unveil its newest and thinnest Tablet at 588 grams (slightly more than a 20 ounce bottle of soda), 10.1 inches wide and 7 mm thick, according to a company statement.

Asus will offer something a bit different with the Eee Pad Slider, featuring a pullout keyboard. Archos just released an 8-inch tablet, while Samsung is adding to its Galaxy lineup with an 8.9-inch Galaxy Tab.

For Velocity Micro it’s a pair of successors to its budget Cruz T408 tablet. The T507 Android 4.0 slate includes a 7-inch screen, a front facing camera and a sub-$150 price.

Meanwhile, the price for the larger 9.7-inch Cruz T510 tablet has not yet been announced.

“These products are an affirmation of what our focus will be for 2012 … smart and affordable consumer electronic devices,” said Randy Copeland, president and CEO of Velocity Micro.

Apple doesn’t even attend the show. But a recent report by the research firm Gartner Inc. expected tablets to see an explosion in sales over the next three years, selling 60 percent as many units as PCs by 2015.

The Gartner report expected the iPad will still have almost half the market by then.

Others are less optimistic. Canaccord Gentry estimates that iPads will account for 57 percent of all tablets sold this year. That figure was expected to decrease in the coming years. Apple’s share of the tablet market in 2010 was 82 percent, which declined to 65 percent last year.

Apple is reportedly preparing both new iPads for release this year. The DigiTimes technology news website expects the new iPad 3 to launch in March, with the iPad4 shipping in October.

Apple Devices Dominate Mobile Online Shopping

The holiday season came a little early for Apple this year, but it’s not as if the company didn’t already know what it was getting. New statistics released this week from retail analysis firm RichRelevance indicate that iPads and iPhones are the top mobile devices that consumers use to make retail purchases.

By just how much, you ask? According to RichRelevance, 92 percent of all “online non-desktop sales” came from an iOS-friendly device during December. Better still (for retailers), those using their iPhones, iPads, and other iOS devices to shop online spent more, on average, than those shopping via other mobile platforms like Android: $123 for iOS devices versus $101 for Android devices. Even though desktop-based sales crushed mobile-based purchases in volume, the average order value of these purchases only reached $87.

“The numbers across our retailing partners sites demonstrate just how powerful the iOS platform is enabling mobile web shopping and, while still below 5 percent in total conversion, mobile traffic’s doubling in eight months is a trend we only see accelerating,” said David Selinger, RichRelevance CEO, in a statement.

In total, mobile device-based shopping hit around 3 percent of all online sales analyzed by RichRelevance—more than 3.4 billion sales in total, stretched across the months of April to mid-December. Translated out to raw dollars, mobile-based sales jumped from 1.87 percent of all U.S. online retail spending in April to 3.74 percent in December.

As mentioned, this news should come as little surprise to Apple, as the company has already seen snapshots of iOS mobile shopping dominance. Take, for example, Black Friday: According to IBM, the iPhone and iPad ranked first and second for consumer shopping on mobile devices on Black Friday itself (5.4 percent and 4.8 percent, with Android-based devices taking up third at 4.1 percent). That totals just over 10 percent of the mobile shopping market for Apple’s flagship products.

IBM also indicated that the specific Black Friday conversion rates for the iPad—a comparison of online visits versus purchases made—were double those of the mobile device category as a whole (4.6 percent to 2.8 percent.)

Even though Android enjoys a healthy lead in overall global market share for smartphones versus the iPhone—no doubt a result of Android’s ability to exist on multiple devices versus the single iOS smartphone product line—it seems that iOS users continue to carry the day for mobile shopping.

Study : Baby Boomers set to downshift

LifeGoesStrong.com and the Associated Press collaborated on another study that looked at housing and living preferences of Baby Boomers as they transition from parents with live-in children to empty-nesters.
One key finding of the study is that a wide majority, almost three out of four Boomers in fact, are far more likely to base decisions on where to live not on finding a hospitable retirement or older-person enclave, but rather on the proximity of the location to friends and family.

The bottom line is that only 23% expect to move out of town for retirement purposes, and only 13% expect that move to include crossing a state line.

However, that doesn’t mean the Boomers will be staying put – only 40% are looking to ride out their golden years in the same domicile in which they raised their family.

“It’s easy to understand why mid-lifers are interested in being near family and staying close to home during retirement,” said Barbara Corcoran, prominent real estate entrepreneur and newly appointed guest contributor to LifeGoesStrong.com. “It’s also important to note that most boomers currently live in a suburb, and that group is more likely to have lost money on real estate since the economic downturn began. But whether or not someone was directly impacted, the recession makes all of us more aware of the importance and comfort of a close family circle, and the value of strong home roots.”

The study found that wherever they go, and whether they buy or rent, many Boomers will be taking into account the proximity of medical care, shopping and other services.

Here are priorities of Boomers who expect to move:
* A smaller home (43%)
* An area with a different climate (30%)
* A more affordable home (25%)
* To be closer to family (15%)
* To be in a retirement community (12%)

Those that will be “fixing up the empty nest” have their own priorities – and of course many have already seen their children move out and have taken their priorities and acted upon them. Here’s a breakdown of plans for newly-emptied spaces:
* Guest bedrooms (58%)
* Home offices (39%)
* Craft rooms (28%)
* Entertainment rooms (15%)

“Given the recent housing market crunch, many boomers are recognizing they may be staying put in their current home into their retirement years,” said Corcoran. “Clearly, they’re already thinking about how to make the best possible use of the space they have. The responses in this poll show that most ‘empty nest’ remodeling corresponds to a natural shift in life stages and the priorities that change as our lives do.”

The Boomer generation came of age in a turbulent time – anybody remember the struggle between hippies and hardhats to determine the direction of the nation back in the late 1960s? That wasn’t the only thing going on of course, but in a lot of ways we seem to be right back there, as Occupy Wall Street has come together in opposition to the Tea Party.

One thing is for sure – the Boomers are still here in numbers too big to ignore – broadcasters need to be on top of how Boomers are thinking, living and consuming in their own neck of the woods – and somebody in the market is going to have to learn how to make a living advertising to this group as it ages out of the old advertising agency sweet spot that caps off at 54.

Keeping Loyal Customers Loyal

Keeping Loyal Customers Loyal

In a lagging economy, keeping your loyal customers loyal can become increasingly more challenging, but there is probably no other time when good customer loyalty is more vital to your business. Your loyal customers are your high-value clients, bringing in as much as 80% of your overall sales, according to Pareto’s principle (the 80-20 Rule). Do you know who your most loyal customers are? What are you doing to keep these high-value clients happy and loyal customers?

These steps will help you gain a better understanding of who your best customers are and what you can do to keep them loyal.

 1.  Ask Them What They Think.  Survey all of your customers, former customers and potential customers with just two simple questions: would you recommend us to others? Why or why not? The answers to these two questions tell you how what general percentage of your customers is loyal as well as their reasons behind why they are or not.

2.  Stay In Touch.  Whether it’s included in a loyalty program or you purchase on separately, find an email marketing tool and use it wisely. Be sure to target messages to the right customers at the right time. Provide your customers specific information they would find helpful and special offers that are customized just for them. Let them know about contests, upcoming events, new products, etc. But don’t send out too much too often. Find a balance between encouraging their patronage without taking advantage of their trust.

3. Go the Extra Mile.  In addition to your advertisements, announcements and non-solicit emails, sign up for a greeting card system or set up recurring email campaigns. Send birthday greetings with a gift or special offer just for them. This personal touch helps your customers understand that you value them as individuals and invites more loyalty and trust.

4. Encourage Participants, Not Spectators.  Keep your loyal customers involved and ask for their opinions on any pending changes or new directions in your business arise. You never want to make a business decision that will alienate your loyal customers. Their word-of-mouth marketing will achieve more success than almost any other marketing efforts you employ.

5.  Say It To Their Face.  Never shy away from an opportunity to thank your customers for their business. Train your employees to extend sincere thanks for even the smallest business transaction. Greet your customers by name (when you can) and encourage all your employees to do the same. Host customer appreciation events. Support local charities. Be involved in their (your) community and you will be surprised how much you get ahead by simply giving back!

Housing starts rose 14.6% from May to June

HOUSING STARTS RISE

      Housing starts rose 14.6% from May to June says the Commerce Department.  Apartment construction surged 31.8% last month while construction of single family homes was up 9.4%.  Building permits jumped by 2.5%.  Those numbers were the best showing for the industry since January and single-family home construction saw the biggest monthly increase since June 2009. To put this all in perspective, builders are now 31% ahead of the lowest point in construction starts in April 2009 but down about 73% from the peak in January 2006.

Confidence among home builders rose this month to a still low level of 15 on the National Association of Home Builders/Wells Fargo sentiment index. “The market continues to bounce along the bottom, with conditions in some locations beginning to improve,” NAHB Chief Economist David Crowe said today in a statement.

Stores Push Black Friday Into October: NYT BUSINESS

The year’s most popular discount shopping event, referring to the Friday after Thanksgiving, is arriving ahead of Halloween this year, with some promotions beginning this week and others throughout November.

Both retailers who have had tepid sales lately (Wal-Mart Stores, Sears) and those with rising sales (AmazonTarget) are pushing the tradition forward in a bid to snag shoppers’ limited money. Recession-trained customers are also pushing the stores to offer big deals now or risk losing out to competitors, though there is some skepticism about how significant some of the early discounts are.

The first “Black Friday Now” deals at Sears will be available beginning Friday and Saturday. Amazon’s electronics department will offer sales on items like Blu-ray players and high-definition TVs on Friday, and Toys “R” Us is putting all the items in its 80-page Christmas toy book on sale on Sunday.

Black Friday creep has been around for a while, but analysts say this year breaks new ground: the range of stores offering early discounts is wider, the discounts are steeper and the sale periods longer — in some instances, a full month before the real thing. Sears, for example, offered early promotions last year but expanded the hours and days this year, while Amazon is beginning earlier than ever.

“Consumers have been trained to buy merchandise only ‘on sale,’ ” Sherif Mityas, a partner in the retail practice at the consulting firm A. T. Kearney, said in an e-mail. “Given a limited budget, if retailers don’t capture that first or second purchase, they may find themselves with a lot of inventory the week before Christmas and the need for massive discounting to save the holiday.”

Some shoppers asked for a longer sale period, both for convenience and out of nervousness over crowds, said Barbara Schrantz, executive vice president of marketing and sales promotion at Bon-Ton Stores. After a Wal-Mart employee was trampled and killed on Black Friday in 2008, stores increased their crowd-control measures, but they do not want safety concerns to keep shoppers away from stores.

In some instances, deal hunters say, stores are just hijacking the Black Friday label. Mike Riddle, who started the site Black-Friday.net in 2006 to track deals, said shoppers should not believe that “special” prices for the Friday were necessarily lower than the usual price.

“Retailers are taking advantage of the term,” he said, citing the first Sears “Black Friday Now” circular as “nothing more than their weekly ad rebranded.” Tom Aiello, a spokesman for Sears Holdings, said the prices were not standard discounts; so far, customer response has been positive about this weekend’s deals, he said.

Traditionally, stores used low prices on the Friday after Thanksgiving to attract shoppers, who, they hoped, would put full-price items in their carts alongside the bargains.

In 2008, as the economy sank, the offers became more intense. “Retailers had to go even further in the breadth and depth of their sales post-Black Friday in attempts to salvage some degree of revenue,” Mr. Mityas said. Last year, with consumers trained to look for deals, “sales growth improved, but at the cost of profitability — retailers were essentially buying their foot traffic,” he said.

This year, the pre-Friday deals are expanding more than ever. And consumers and retailers are more evenly matched, Mr. Mityas said, as shoppers demand early and frequent sales, and retailers “aim to drive foot traffic without resorting to ‘70 percent off everything’ signs in the windows.”

For the first time, Target will run a four-day sale starting the Sunday before Thanksgiving in which more than 170 gift items will be discounted as much as 50 percent. While in the past Target has issued a standard circular before Thanksgiving, this year the discounts are deeper, more items will be discounted and the focus will be on gift-ready items in toys, electronics and entertainment, said Kathee Tesija, Target’s executive vice president of merchandising.

“The economy does play into it a little bit — this is always a very competitive time of year,” Ms. Tesija said. “We want them to come to us first, middle, last.”

She said discounts had to be good because shoppers had gotten smarter.

“Throughout the recession, I think they’ve been very thoughtful about how they spend their money,” she said. “They know when they’re getting a good deal.”

Some stores are holding out until Thanksgiving week, like Bon-Ton Stores, which will put most of its merchandise on sale the Sunday before Thanksgiving.

J. C. Penney will run a one-day sale on Nov. 17, adding to the “Biggest Sale of Them All” on Nov. 6, a “Huge Sale” on Nov. 20 and a “Day Before Thanksgiving” sale on Nov. 24.

The early sales extend to the Web. At Amazon.com, beyond the electronics sales beginning this week, the Black Friday deal page will go live sometime around the week of Thanksgiving, offering big discounts on popular products. Wal-Mart’s Web site will also run discounts starting in early November, offering up to 30 percent off 200 items a week in categories like toys, electronics, home and other gifts.

And Staples.com will offer discounts of more than 50 percent on some items like laptops, cameras and printers on the Sunday through Wednesday before Thanksgiving.

Even with the effort to capture more sales through early promotions, there is no guarantee that retailers will see a bounce in their bottom lines. In the three years before the financial crisis, there was accelerated spending in early November, said Mike Berry, director of industry research for MasterCard Advisors SpendingPulse, which estimates total retail sales. But in 2008 and 2009, as shopping creep took hold, spending was weaker.

One explanation is that retailers cut prices too steeply, leading perhaps to increased traffic but low revenue over all. And customers simply refused to buy anything at full price.

Brad Wilson, who runs BlackFriday2010.com, said he expected consumers to have the upper hand again this year. “After an exhilarating late 2008 and full-year 2009, this year has been boring in the ‘great deals’ corner of retail,” he said in an e-mail. “October has started to pick that up, and I think November and December could break it wide open.”

Robert Buchanan, a finance professor who specializes in retail at the John Cook School of Business at Saint Louis University, said shoppers had become smart enough to sidestep the regularly priced goods.

“My guess is that the majority are just cherry-picking the special items,” he said. “They’re looking for the $6 toaster and they’re on their way.

 

CNN : New home construction surges

MORE GOOD NEWS!

NEW YORK (CNNMoney.com) — New home construction surged to the highest level in four months in August, a government report showed Tuesday.

Housing starts, or the number of new homes being built, jumped 10.5% to a seasonally adjusted annual rate of 598,000 in August from a revised 541,000 in July, the Commerce Department said.

Economists were expecting a rate of 550,000 housing starts, according to a consensus estimate from Briefing.com.

The number of new homes being built in August was up 2.2% from a year ago.

“This is a step in the right direction, but you have to remember that we’re still hovering around all-time lows,” said Kevin Smith, a senior vice president at Chapdelaine Credit Partners. “It’s clear that we’re far from being out of the woods.”

Despite the monthly rise, it’s too early to look at this as a positive trend for the housing market until more jobs are created, he said.

“People who don’t have jobs aren’t buying homes,” Smith said. “You have to have job creation to see housing improve, and people need to actually have the confidence that they are going to keep that job for a year or two.”

New homes by sector: New construction of single-family homes, the key sector of the housing market, rose 4.3% over the month to an annual rate of 438,000.

The annual rate for new construction of multi-family homes – buildings with 5 or more units – surged 32% to 147,000.

Because multi-family housing starts tend to fluctuate significantly month to month, the overall housing starts number for August may have been skewed by this spike in multi-family homes, said Smith.

“They’re up a big amount for the month, but the number might be half that next month,” he said. “Looking at the overall market, the single family number is the more applicable number.”

Building plans: Permits for future construction rose to a seasonally adjusted annual rate of 569,000 last month, up 1.8% from July and the highest level in two months. Economists were expecting 560,000 permits in August.

Despite the monthly gain, permits were down 6.7% from the same time last year.

“These aren’t good enough numbers to indicate that this whole crash is behind us,” said Smith. “Supposedly the recession is over and has been for several months, but the key is job creation, so unless we have that, I don’t think there’s going to be a big recovery any time soon.” To top of page

Good News for Furniture Stores

The weather for Memorial Day weekend had a negative effect on retail businesses around the country, as potential shoppers spent the weekend at the beach.

CEO of Houston-based Mattress Firm said, “Our Memorial Day event was very solid and consistent throughout the chain. It appears that the consumer is beginning to respond to our category as this recession is beginning to subside.”

Good weather was bad news for the Fred’s Beds store in Wilmington, N.C. Lisa, vice president said,”That was no surprise. The weather was beautiful and it’s really hard to get people away from the beaches.”

However, the retail stores located in the central Raleigh area had a better outcome.

Lael Thompson, chief operating officer for BroyHill Home Collections stated, ”Also, while lots of people just assume that Memorial Day weekend is one of those slam-dunk weekends for retailers, this holiday along with others has become far less predictable in terms of sales opportunities. Even so, we were pretty much on par with last year’s Memorial Day sales.”

Thompson also stated that despite the lack of a specific event sale for the store, it advertised a 20% discount off the manufacturer’s prices which he believed attracted customers.

Beautiful weather took a bit of the shine off Memorial Day weekend results for Johnny Janosik, a Top 100 retailer based in Laurel, Del., said CEO David Koehler. Sales were strong the week leading into the holiday, including Friday and Saturday, but were a little behind last year on Sunday and Monday as the sun drew shoppers to the beaches.

In a promotion Johnny Janosik ran May 21 through June 7, the big categories were upholstery — motion, recliners and stationary — along with master bedding and bedroom, he said.

“Customers are still cautious but we are starting to see a move towards trading up slightly to better products, versus trading down to inexpensive starting price points,” Koehler said.

John Wanat, a co-owner of two-location closeout home furnishings retailer FWS in western New York, said the retail store had “unbelievable” traffic on Memorial Day weekend. FWS started a two-week tent sale at its Buffalo, N.Y., store that weekend to work through excess inventory to make way for new products.

While the jury was still out on whether dollar sales would beat last year, the number of furniture pieces sold during the weekend was up, Wanat said.

Memorial Day was the biggest weekend in the five-year history of I.O. Metro, the 16-store midpriced lifestyle specialty retailer based in Rogers, Ark., said CEO Jay Howard.

“The consumer was very excited and eager to buy, and buy now. We did not have a huge sale, but rather heavily discounted our aged accessories,” he said. “While we did move a lot of those, the majority of our purchases were larger furniture, so higher ticket items were selling(although they were not on sale).”

Robert Levin, president of Smithton, Pa.-based Levin Furniture, with 13 stores in greater Pittsburgh and the Cleveland, Canton and Akron, Ohio, areas, said his business was up over last year. He added that Levin did some deep discounting as well as a five-year, no-interest financing offer for its main promotion, which ran Friday through Monday.

“We were up against not overly difficult comps, but we beat it handily,” he said, adding that the holiday weekend business “helped reverse an otherwise unimpressive May.”

Asked if he sees the improvement as any indication of business to come, Levin emphatically said no.

“It’s too hard to predict right now whether it’s just a function of shoppers shopping on holiday weekends. Those generally have been strong for us,” he said. “The future is very unclear whether that is a leading indicator of any kind (of future) business. We will continue to be as aggressive as we need to be.”

Mitch Keller, director of stores for Dayton, N.J.-based Value City Stores, said Memorial Day sales “were very strong.” However, the good weekend weather didn’t make it easy on the retailers.

“We have a number of stores close to the beach and with the weather as good as it was I was initially worried that shoppers might choose the beach over shopping. But when all was said and done, we had a strong turnout with sales up a bit over last year,” he said.

Giff Gates, president of Gates Home Furnishings in Grants Pass, Ore., said business was hampered by beautiful weather, which kept people outdoors and away from stores.

“Saturday and Monday were pretty good, but Sunday was dead,” Gates said.

He added that consumers responded to a financing promotion that offered no down payment and no interest until 2012. And despite the mediocre weekend, he’s upbeat about the direction the business has taken. He said that in 10 of the past 11 months, sales have been higher than in the comparable month the previous year.

“That is very encouraging,” Gates said. “We seem to be going in the right direction.”

(Source: Furniture/Today, 06/07/10)